AI voice agents
Athryx Tech builds AI voice agents for organisations that need phone and voice channels handled without drowning staff in repetitive questions. We design agents that answer, route, collect information, and hand off to humans when the conversation needs a person, for teams in Romania and for clients operating multi-department phone flows.
A useful voice agent is not a chatbot with a microphone. It needs telephony integration, clear scripts and policies, access to live data where appropriate, logging, and a path to an operator. We build those pieces as a system.
At Cantacuzino Castle, voice agents covered five internal departments after the mobile apps and platforms were already live. Staff spent less time repeating the same answers because the AI sat on top of software that already knew the operation.
We scope what the agent may say, what it must never decide alone, and how you review transcripts and outcomes. That is how voice AI stays usable in production.
Problems we solve
- High volume of repetitive inbound questions
- Missed calls outside working hours or during peak periods
- Departments that need consistent answers without shared scripts
- Voice AI pilots that cannot transfer to a real person
Who this is for
- Venues, service businesses, and operators with busy phone lines
- Teams with multiple departments sharing similar FAQs
- Companies that already have (or will build) software systems of record
- Operations leads who want measurable call-handling improvements
What we deliver
- Inbound and outbound AI voice agents
- Telephony and SIP / provider integration
- Department routing and escalation to humans
- Knowledge connected to your FAQs and operational data
- Transcript logging, monitoring, and quality review
- Guardrails for what the agent can promise or book
- Pilot rollout with training for your staff
Technologies & stack
- Speech-to-text and text-to-speech pipelines
- Large language models with constrained tool use
- Telephony APIs and real-time voice infrastructure
- TypeScript / Python services and webhooks
- CRM and ticketing connectors where needed
How we work
- 01Map call types, hours, and escalation rules
- 02Build a supervised agent for a limited set of intents
- 03Connect telephony and measure containment vs handoff
- 04Expand intents and departments once quality is stable
Selected reference
Cantacuzino Castle: AI voice agents across five internal departments, built on top of the mobile apps and digital ticketing platforms already running the operation.
Frequently asked questions
Can callers still reach a human?
Yes. Human handoff is part of the design. The agent should reduce load, not trap people in a loop.
Do you support Romanian and other languages?
We design for the languages your callers use and test quality before expanding. Language coverage is scoped per project.
What systems can the agent connect to?
CRMs, ticketing tools, calendars, and internal APIs are common. We only connect what is needed for accurate answers and safe actions.
How long does a pilot take?
It depends on call volume and integrations. We usually start with a narrow intent set so you hear real calls before expanding.
Related services
Exploring voice agents?
Tell us what calls you want handled and what must escalate. We will outline a realistic pilot.
Get in touch